Return Policy
Your Rights and Our Commitment to Customer Satisfaction
Overview
At Electrical Marine Solutions sp. z o.o. , we want you to be completely satisfied with your purchase. This Return Policy explains your rights, our procedures, and how we handle returns, refunds, and exchanges.
As a business operating in Poland, we comply with:
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Polish Consumer Protection Act (Ustawa o prawach konsumenta)
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EU Consumer Rights Directive (2011/83/EU)
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Google Merchant Center requirements for transparent return policies
Company Information:
ELECTRICAL MARINE SOLUTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Narwicka 1, 80-557 Gdańsk, Poland
Reg. No.: 728838 | Stat. No.: 380022790 | VAT: PL9581691133
Email: help-desk@electricalmarinesolutions.pl
Business Hours:
Monday – Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 9:00 PM
Saturday – Sunday: Closed
Quick Navigation
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Right of Withdrawal (14-Day Cooling-Off Period)
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Returns for Defective Products
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Non-Returnable Items
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How to Initiate a Return
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Return Shipping
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Refund Process & Timeline
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Exchanges
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Warranty Returns
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International Returns
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Frequently Asked Questions
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Contact Us
Right of Withdrawal (14-Day Cooling-Off Period)
Who Is Eligible
If you are a consumer (private individual purchasing for purposes outside your trade, business, or profession), you have the right to withdraw from this contract within 14 days without giving any reason.
Withdrawal Period
The 14-day withdrawal period begins:
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For a single product: The day you acquire physical possession of the product
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For multiple products ordered together: The day you acquire physical possession of the last product
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For products delivered in separate shipments: The day you acquire physical possession of the last shipment
How to Withdraw
To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires.
Withdrawal Notification Methods:
| Method | Details |
|---|---|
| Send to help-desk@electricalmarinesolutions.pl with your order number | |
| Contact Form | Use the contact form on our website |
| Send to address: Narwicka 1, 80-557 Gdańsk, Poland |
Required Information:
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Your full name
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Order number
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Product(s) you wish to return
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Date of purchase
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Clear statement that you are withdrawing from the contract
Sample Withdrawal Statement
“I hereby give notice that I withdraw from my contract of sale for the following product(s):
– Order number: [order number]
– Product:
1923 Plain Budget T-Bucket Frame Assembly, Chevy
Chevy Spindle Type, Natural
- This part number does not include a rear axle housing or engine/transmission mounts (as pictured). If you wish to add these items to your chassis, simply purchase these items along with your frame kit.
- Comes with a 1-1/2 X 3″ rectangular steel tube frame with 102″ wheelbase and the rear crossmember is c-notched for added rear axle clearance
- Features spring-behind front suspension with 4″ drop tube axle and hairpin radius rods
- Comes with your choice of ’37-’48 Ford or ’49-’54 Chevy-style spindles with king pins fitted
- Available with plain or chrome suspension components to better suit your style
– Ordered on: [date]
– Received on: [date]
– Customer name: [your name]
– Customer address: [your address]”
Returns for Defective Products
Legal Warranty (Rękojmia)
Under Polish law, you have a 2-year legal warranty (rękojmia) from the date of delivery for defects in the product.
| Defect Type | Description |
|---|---|
| Manufacturing Defect | Flaw in materials or workmanship present at the time of delivery |
| Non-Conformity | Product does not match description, specification, or sample |
| Premature Wear | Product fails earlier than reasonably expected |
Your Rights Under Legal Warranty
If a product is defective, you may request:
| Remedy | Description |
|---|---|
| Repair | We will repair the defect at no cost to you |
| Replacement | We will replace the product with an identical or equivalent item |
| Price Reduction | Reasonable reduction in purchase price |
| Refund | Full refund if repair or replacement is impossible or would cause significant inconvenience |
Time Limits for Reporting Defects
| Timeline | Action |
|---|---|
| Within 2 years of delivery | You may report defects and request remedies |
| Within 14 days of discovering defect | We recommend reporting promptly for fastest resolution |
| After 1 year | Burden of proof shifts to customer to show defect existed at delivery |
Non-Returnable Items
The following items cannot be returned under the 14-day withdrawal period:
| Category | Reason |
|---|---|
| Custom or Made-to-Order Engines | Custom specifications, special orders, or customer-specified components |
| Installed or Used Engines | Any engine that has been installed, started, or used |
| Modified Products | Any product altered or modified after delivery |
| Clearance / Final Sale Items | Products explicitly marked as “final sale” or “non-returnable” |
| Hazardous Materials | Products containing residual fuel, oil, or other hazardous substances |
| Opened Software or ECU | Software, tuning files, or ECUs with programming installed |
| Consumables | Gaskets, seals, filters, lubricants, and other consumable parts |
| Special Order Parts | Items sourced specifically for your order |
How to Initiate a Return
Step-by-Step Process
| Step | Action | Details |
|---|---|---|
| 1 | Contact Us | Email help-desk@electricalmarinesolutions.pl with your order number and reason for return |
| 2 | Receive Authorization | We will provide a Return Merchandise Authorization (RMA) number and return instructions |
| 3 | Prepare the Package | Pack the product securely in original packaging with all accessories, manuals, and documentation |
| 4 | Write RMA Number | Clearly write the RMA number on the outside of the package |
| 5 | Ship the Product | Send the product to the address provided within 14 days of receiving RMA |
| 6 | Confirmation | We will notify you once we receive and inspect the returned product |
Important Notes
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Do not return products without an RMA number – Unauthorized returns may be refused or delayed
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Use original packaging – Engines must be returned in the original crate or packaging
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Include all items – Return all accessories, documentation, and components included with the original shipment
Return Shipping
Who Pays for Return Shipping?
| Scenario | Responsibility |
|---|---|
| 14-Day Withdrawal (no defect) | Customer – Return shipping costs are your responsibility |
| Defective Product (Legal Warranty) | We pay – We will arrange return shipping or reimburse reasonable costs |
| Wrong Product Shipped (Our Error) | We pay – We will arrange return shipping and send correct product |
| Product Damaged in Transit | We pay – We will file carrier claim and arrange return if necessary |
Return Shipping Address
Electrical Marine Solutions sp. z o.o.
Returns Department – RMA #[Your RMA Number]
Narwicka 1
80-557 Gdańsk
Poland
Shipping Recommendations
| Recommendation | Why |
|---|---|
| Use insured shipping | Protects you if package is lost or damaged in transit |
| Get tracking number | Allows you to confirm delivery to our facility |
| Keep proof of return | Save shipping receipt and tracking information |
| Pack securely | Prevent damage during return transit |
Refund Process & Timeline
Refund Amount
| Scenario | Refund Includes |
|---|---|
| 14-Day Withdrawal | Full product price + original standard shipping cost (if paid) |
| Defective Product | Full product price + original shipping cost + return shipping cost |
| Wrong Product Shipped | Full product price + original shipping cost + return shipping cost |
Refund Timeline
| Step | Timeline |
|---|---|
| Product Returned | Customer ships product |
| Receipt & Inspection | 1–3 business days after receipt |
| Refund Processing | 3–5 business days after inspection |
| Funds Available | 1–5 business days depending on payment method |
Refund Method
Refunds are issued using the original payment method used for the purchase:
| Payment Method | Refund Method |
|---|---|
| Credit / Debit Card | Refund to same card (3–7 business days) |
| Bank Transfer | Transfer to original account (2–5 business days) |
| PayPal | Refund to PayPal account (immediate) |
Deductions from Refund
Under the 14-day withdrawal right, we may deduct:
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Diminished value – If the product shows signs of use beyond what is necessary to establish its nature, characteristics, and functioning
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Return shipping costs – If customer chooses a more expensive shipping method than standard
Exchanges
We do not offer direct exchanges. If you wish to exchange a product:
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Return the original product following the return procedure above
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Receive a refund for the returned product
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Place a new order for the desired product
This ensures the fastest processing and accurate inventory management.
Warranty Returns
For products covered under manufacturer warranty, please refer to our Warranty Information page.
| Warranty Type | Return Procedure |
|---|---|
| Manufacturer Warranty | Contact manufacturer or authorized service center directly |
| Assisted Warranty Claims | Contact us at help-desk@electricalmarinesolutions.pl and we will assist |
Important: Warranty returns may require inspection by authorized service centers before replacement or repair is authorized.
International Returns
For returns from outside the European Union:
| Consideration | Details |
|---|---|
| Customs Documentation | Mark package as “Return of Goods” to avoid additional customs charges |
| Return Shipping Cost | Customer responsible for return shipping unless product is defective |
| Import Duties | We are not responsible for import duties on returned items |
| Processing Time | International returns may take additional 5–10 business days for delivery and processing |
Frequently Asked Questions
Q: How long do I have to return a product?
A: You have 14 days from the date you receive the product to notify us of your withdrawal. You then have an additional 14 days to ship the product back to us.
Q: Who pays for return shipping?
A: For 14-day withdrawal returns, the customer pays return shipping. For defective products or our error, we pay return shipping.
Q: Can I return an engine after I have installed it?
A: No. Once an engine has been installed, started, or used, it cannot be returned under the 14-day withdrawal right. Warranty claims for defects are handled separately.
Q: How long does it take to get my refund?
A: After we receive and inspect your return, refunds are processed within 3–5 business days. Funds typically appear in your account within 1–5 business days depending on your payment method.
Q: What if my product arrives damaged?
A: Inspect the package upon delivery. Note damage on the delivery receipt, take photos, and contact us within 48 hours. We will assist with the insurance claim.
Q: Do you offer free returns?
A: We offer free returns for defective products or our error. For 14-day withdrawal returns, return shipping costs are the customer’s responsibility.
Q: Can I return a custom-built engine?
A: No. Custom or made-to-order engines are non-returnable under the 14-day withdrawal right.
Q: What if I received the wrong product?
A: Contact us immediately. We will arrange return shipping at no cost to you and send the correct product.
Q: Do I need the original packaging to return a product?
A: Yes. Products should be returned in original packaging with all accessories and documentation. Engines must be returned in the original crate.
Q: How do I prove I returned the product?
A: Use a trackable shipping method and keep your shipping receipt with tracking number.
Google Merchant Center Compliance
This Return Policy meets the requirements for listing your products on Google Merchant Center:
| Requirement | Our Policy |
|---|---|
| Clear return timeframe | ✅ 14-day withdrawal period clearly stated |
| Return shipping cost disclosure | ✅ Customer pays for 14-day returns; we pay for defects |
| Refund timeline | ✅ 3–5 business days after inspection |
| Restocking fees | ✅ No restocking fees |
| Conditions of return | ✅ Unused, original packaging |
| Non-returnable items | ✅ Clearly listed |
| Customer service contact | ✅ Email and business hours provided |
| International returns | ✅ Addressed |
| Defective product handling | ✅ 2-year legal warranty explained |
Contact Us
For return inquiries, RMA requests, or questions about this policy:
| Department | Contact | Best For |
|---|---|---|
| Returns & Refunds | help-desk@electricalmarinesolutions.pl | RMA requests, return status |
| Sales | sales@electricalmarinesolutions.pl | Product questions, exchanges |
| Finance | finance@electricalmarinesolutions.pl | Refund status, payment issues |
Electrical Marine Solutions sp. z o.o.
Narwicka 1
80-557 Gdańsk
Poland
Business Hours:
Monday – Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 9:00 PM
Saturday – Sunday: Closed
