Shipping Information

Safe, Reliable Delivery for Your Marine and Automotive Engines

---

Overview

At Electrical Marine Solutions sp. z o.o. , we understand that your engine is a significant investment. That’s why we take shipping seriously—professional crating, fully insured shipments, and transparent tracking every step of the way.

We ship to customers across Poland, the European Union, and worldwide. All prices on our website are in Euros (EUR) , and shipping costs are calculated and displayed at checkout before you complete your order.

Company Information:

ELECTRICAL MARINE SOLUTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Narwicka 1, 80-557 Gdańsk, Poland
Reg. No.: 728838 | Stat. No.: 380022790 | VAT: PL9581691133
Email: help-desk@electricalmarinesolutions.pl

---

Quick Navigation

• Shipping Destinations

• Shipping Methods & Carriers

• Delivery Timeframes

• Shipping Costs

• Free Shipping

• Order Processing

• Customs, Duties & Taxes

• Delivery & Receipt Instructions

• Damaged or Lost Shipments

• Shipping Restrictions

• Frequently Asked Questions

• Contact Us

---

Shipping Destinations

We ship to customers across the globe. Shipping availability by region:

For international shipping inquiries outside the EU, please contact us at sales@electricalmarinesolutions.pl for a custom shipping quote before placing your order.

---

Shipping Methods & Carriers

We use reputable, insured carriers to ensure your engine arrives safely. Shipping methods vary based on product type, size, weight, and destination.

Key Shipping Features

---

Delivery Timeframes

Estimated delivery times are provided in business days (Monday–Friday, excluding public holidays). Timeframes begin after your order has been processed and shipped.

Poland

European Union

United Kingdom & Switzerland

International (Outside Europe)

Important Notes:

• Delivery timeframes are estimates only and not guaranteed

• Customs clearance for international shipments may add additional time

• We are not liable for delays caused by carriers, customs, weather, or other circumstances beyond our control

• During peak seasons (holidays, summer), delivery times may be extended

---

Shipping Costs

Shipping costs are calculated based on product type, weight, dimensions, and destination. Exact costs are displayed at checkout before you complete your order.

Estimated Shipping Costs

Note: These are estimates. Final shipping costs are calculated at checkout based on your specific location and product selection.

---

Free Shipping

We offer free shipping on qualifying orders:

Terms:

• Free shipping applies to standard shipping methods only

• Expedited or express shipping options are available at additional cost

• Free shipping offers cannot be combined with other discounts unless specified

---

Order Processing

Processing Time

Processing Notes

• Orders placed on Friday after 9:00 PM CET will be processed on the following Monday

• Orders placed on Saturday or Sunday will be processed on Monday

• Orders placed during Polish public holidays will be processed on the next business day

• Large or custom orders may require additional processing time; we will notify you if this applies

• In-stock items typically ship within 1–3 business days

• If an item is on backorder, we will contact you with estimated availability

---

Customs, Duties & Taxes

For Shipments Within the European Union

For Shipments Outside the European Union

Important Information for International Customers:

• We are not responsible for any customs duties, taxes, or fees imposed by your country

• These charges are not included in the purchase price or shipping cost

• Customs clearance delays are not within our control and are not grounds for refund or cancellation

• Please check with your local customs office for estimated duties before ordering

For EU Business Customers (VAT Exemption)

If you are a business customer with a valid EU VAT number:

1. Provide your VAT number during checkout

2. We will verify the VAT number

3. VAT will be removed from your order (0% VAT, reverse charge applies)

4. You are responsible for self-assessing VAT in your country

---

Delivery & Receipt Instructions

Upon Delivery

Unpacking Instructions

1. Carefully remove the engine from the crate or pallet

2. Do not use excessive force that could damage components

3. Inspect the engine for concealed damage

4. Keep all original packaging and documentation for warranty purposes

5. Do not dispose of the crate until you have confirmed the engine is in perfect condition

Failed Delivery Attempts

If you are not available to accept delivery:

---

Damaged or Lost Shipments

Visible Damage Upon Delivery

If your shipment arrives with visible damage to the packaging:

1. Note damage on delivery receipt – Write “DAMAGED” clearly before signing

2. Take photographs – Document the damage thoroughly

3. Refuse delivery if severely damaged – If the engine is clearly compromised, you may refuse delivery

4. Contact us immediately – Email help-desk@electricalmarinesolutions.pl within 48 hours of delivery

Concealed Damage (Discovered After Unpacking)

If you discover damage after unpacking:

1. Do not install the engine – Installation may void your ability to file a damage claim

2. Take photographs – Document the damage and retain all packaging

3. Contact us within 48 hours – Email help-desk@electricalmarinesolutions.pl with photos and description

4. Retain packaging – Keep all original packaging for inspection

Lost Shipments

If your tracking shows “delivered” but you have not received the package:

1. Check with neighbors or building management – Carriers may leave packages with a receptionist or neighbor

2. Check carrier’s proof of delivery – Some carriers provide GPS coordinates or delivery photos

3. Contact us – We will initiate a carrier investigation

Important: We are not liable for lost or stolen packages after delivery is confirmed by the carrier. Please ensure your delivery location is secure.

Insurance Claims

All shipments are fully insured at no additional cost to you. Insurance covers:

• Loss or damage during transit

• The full purchase value of the product

Insurance claims are handled through the carrier. We will assist you with the claims process for any damage or loss that occurs during shipping.

---

Shipping Restrictions

PO Boxes

We do not ship to PO Boxes or APO/FPO addresses. A physical street address with a valid contact phone number is required for all shipments.

Remote Areas

Deliveries to remote or hard-to-reach areas may incur additional shipping charges or extended delivery times. We will notify you if this applies to your order.

Hazardous Materials

Some products (such as engines with residual fuel or batteries) may be classified as hazardous materials for shipping. These items require special handling and may have additional shipping restrictions or costs.

Export Controls

International shipments are subject to export control laws. We comply with all applicable regulations and reserve the right to cancel orders that violate export restrictions.

---

Frequently Asked Questions

Q: How much does shipping cost?

A: Shipping costs vary by product type, weight, and destination. Exact costs are calculated and displayed at checkout before you complete your order.

Q: Do you offer free shipping?

A: Yes, we offer free shipping within Poland on orders over €2,500. Promotional offers may also include free shipping.

Q: How long will it take to receive my engine?

A: Processing takes 1–3 business days. Delivery within Poland takes 1–4 business days; EU deliveries take 3–8 business days. See the Delivery Timeframes section for detailed estimates.

Q: Do you ship internationally?

A: Yes, we ship to many countries outside the EU. Contact us for a custom shipping quote.

Q: Will I have to pay customs duties or import taxes?

A: For shipments outside the EU, customs duties and import taxes are the responsibility of the customer. These are not included in our shipping costs.

Q: What if my engine arrives damaged?

A: Inspect the package upon delivery. Note any damage on the delivery receipt, take photos, and contact us within 48 hours. We will assist with the claim process.

Q: Can I change my shipping address after placing an order?

A: Contact us immediately at help-desk@electricalmarinesolutions.pl. If the order has not yet shipped, we may be able to update the address. Once shipped, we cannot redirect packages.

Q: Do you ship to PO Boxes?

A: No, we require a physical street address with a valid contact phone number for all shipments.

Q: What carriers do you use?

A: We use DHL Freight, DB Schenker, UPS Freight, DSV, and other reputable carriers depending on destination and product type.

Q: Will I receive tracking information?

A: Yes, you will receive a shipping confirmation email with tracking information once your order ships.

---

Contact Us

For shipping inquiries, tracking assistance, or to report a damaged shipment:

Electrical Marine Solutions sp. z o.o.
Narwicka 1
80-557 Gdańsk
Poland

Business Hours:
Monday – Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 9:00 PM
Saturday – Sunday: Closed

---

Last Updated: March 26, 2026